Our Commitment to Your Belongings

At Xvanlines, we treat every item like a family heirloom. While we boast one of the lowest incident rates in the industry, we know that peace of mind comes from knowing exactly what happens if something doesn’t go as planned. Our claims process is designed to be fair, fast, and professional.

Why Xvanlines Stands Apart

Industry-Leading Safety Standards

Most national moving companies see high claim rates due to third-party contractors. At Xvanlines, we use specialized teams and rigorous packing protocols to ensure your items arrive in the same condition they left.

How to Submit a Feedback or Claim Form

If you have experienced any issues or simply want to share your feedback, please complete the form below.

Important Guidelines:

First Name

Last Name

Phone Number

When did we move you?

About your claim

Please provide us with as much information as possible regarding your claim so our Customer Success Team can respond to you promptly with a resolution. You can also attach photos and any additional information to support your claim.

Information about your move:

Attach documents/photos

I consent to having Xvanlines store my submitted information so that my claim can be processed.

I the claimant/submitter of the forgoing claim to Xvanlines, hereby make a solemn oath to the truth of the statements contained herein and exhibits attached, hereto, and that no material fact is withheld that should be included in this claim report. Once this claim/form has been reported/submitted claimant has 48 hours to report any additional issue, after which no additional items or issues can be added to the claim or be raised as a new claim to Xvanlines.

The Xvanlines Resolution Process

Once you submit your form, here is what happens next:

1. Immediate Acknowledgment

Our dedicated Claims Resolution Team will review your submission and contact you within 48 business hours to confirm we have all the necessary information.

2. Expert Review

We analyze the documentation provided. Depending on the level of valuation coverage selected for your move, we will determine the best course of action—whether that is professional repair, replacement, or financial compensation.

3. Prompt Settlement

We don’t believe in dragging out the process. Once a resolution is agreed upon, we finalize the paperwork and issue settlements swiftly so you can get back to enjoying your new home.